U.S.A./Domestic Shipping Policy

Office Hours

Our corporate and shipping offices are open from 9am to 5pm Monday through Friday and are closed Saturday and Sunday. Our shipping office is closed on all government-observed holidays.

Order Fulfillment

We strive to fulfill your order correctly and quickly. In order to maintain the best service to our customers, we have set guidelines in our order processing.

Cancellations

Cancellations must be made before the order ships. If the product has not shipped, a refund will be issued by the same method of payment the order was originally charged. If a cancellation is placed after the order shipped, it is up to the customer to refuse the package or send the package back. Once the package is returned, a full refund will be issued, less shipping and handling charges. All refunds are processed within 5 business days. We reserve the right to cancel any order at any time.

Shipping Policies

We ship via FedEx^®, unless the address is a United States Postal Box or a military base address of the federal government (APO or FPO), then the order will be shipped via U.S. Postal Service. Business days are Monday through Friday and on non-government-observed holidays. Weekends are Saturday and Sunday. Under normal circumstances, orders placed will ship the following business day. Orders placed on the weekend will ship on the next business day, which is usually the following Monday.You have 30 days to contact us if you have not received your product. If we have confirmation your package was delivered we are no longer responsible for your product.

Undeliverable Packages

Three attempts will be made to deliver your order before the package is returned to the company. Customers are issued a refund if their package is returned (less shipping and handling). We cannot reship orders that are returned to us as undeliverable. Customers are welcome to reorder.